Contact Canna Genetics
Have questions about our premium seed collections or general enquiries?
We’re here to help and aim to respond as quickly as possible. Whether you’re curious about available strains, shipping methods, or our business practices, this page provides all the information you need to get in touch and find answers.
Email Us
You can contact us directly by email:
sales@cannagenetics.co.uk
We aim to respond to all enquiries within 24 hours. Please include as much detail as possible—such as your order number, product names, and any specific questions—so we can assist you efficiently.
Send Us a Message
Use the contact form below to get in touch.
We recommend including your preferred method of contact and a clear summary of your question or feedback. Our team can help with product recommendations, order tracking, bulk purchase queries, payment issues, and anything else related to our offerings.
Ordering and Delivery
If you have questions about an existing order, please provide your order number and the date of purchase in your message. We do our best to dispatch all orders promptly, but delivery times may vary depending on location and customs regulations. Once your order ships, you will receive tracking information via email so you can monitor its progress.
For shipping and delivery details, including estimated times and packaging standards, please visit our Shipping & Returns page or mention your concerns in your message—our team will be happy to assist.
Product Information & Compliance
Our seeds are sold strictly as collectible souvenirs and adult novelties. Due to UK regulations, we cannot offer germination or cultivation advice, and we do not promote illegal activities. If you have questions about genetics, lineage, or availability, we can provide factual information about each strain’s characteristics—such as whether it is Indica, Sativa, Hybrid, or Autoflowering—without contravening legal restrictions.
We take compliance very seriously. Before contacting us about purchasing, please ensure that you are 18 years of age or older and that you understand the legal status of cannabis seeds in your country or region. Customers are responsible for complying with local laws.
Privacy & Data Protection
Your privacy matters to us. Any personal information you provide will only be used to respond to your enquiry or manage newsletter subscriptions. We comply with the UK GDPR and store your data securely. For details on how we handle personal data, please read our Terms & Conditions and Privacy Policy.
Stay Updated
Subscribe to our newsletter for updates on new strain releases, exclusive offers, and general news. We occasionally send out growing tips and articles about the latest industry developments, although we always remain compliant with UK law.
Your information will only be used to respond to your enquiry or manage newsletter subscriptions. We respect your privacy at all times.