Because of the nature of these collectible products, all sales are final. However, we may offer a replacement or refund in the circumstances set out below.
1. Refund Eligibility
We may offer a replacement or refund if:
- An item arrives damaged
- We supply the wrong item
- An order is lost in transit (subject to confirmation from the delivery provider)
2. Reporting an Issue
You must report any issue within seven days of confirmed delivery. Please use the contact form and include relevant details.
3. Damaged or Incorrect Items
If a problem occurs, please provide photographic evidence. After review, we will offer a suitable resolution where appropriate.
4. Non-Returnable Items
For hygiene, safety and compliance reasons, we do not accept returns on opened items.
5. Refund Processing
When approved, we process refunds using the original payment method. Processing times may vary depending on the payment provider.